April 2, 2018

Updated Statement

We recently became aware of a data security issue involving customer payment card data at certain Saks Fifth Avenue, Saks OFF 5TH, and Lord & Taylor stores in North America. We identified the issue, took steps to contain it, and believe it no longer poses a risk to customers shopping at our stores.  While the investigation is ongoing, there is no indication that this affects our e-commerce or other digital platforms, Hudson’s Bay, Home Outfitters, or HBC Europe. We deeply regret any inconvenience or concern this may cause.

We wanted to reach out to our customers quickly to assure them that they will not be liable for fraudulent charges that may result from this matter. Once we have more clarity around the facts, we will notify our customers quickly and will offer those impacted free identity protection services, including credit and web monitoring. We encourage our customers to review their account statements and contact their card issuers immediately if they identify activity or transactions they do not recognize. 

We are working rapidly with leading data security investigators to get our customers the information they need, and our investigation is ongoing. We also are coordinating with law enforcement authorities and the payment card companies. For further information, please visit https://www.saksfifthavenue.com/security-information/notice.html, https://www.saksoff5th.com/security-information/notice.html, or https://www.lordandtaylor.com/security-information/notice.html.  To speak with a dedicated call center representative, beginning April 4, 2018, you can call 1-855-270-9187, Monday – Saturday, 8 am – 8 pm CT.   

FAQs

1.    What happened?

We recently became aware of a data security issue involving customer payment card data at certain Saks Fifth Avenue, Saks OFF 5TH, and Lord & Taylor stores in North America. We identified the issue, took steps to contain it, and believe it no longer poses a risk to customers shopping at our stores.  While the investigation is ongoing, there is no indication at this time that this affects our e-commerce or other digital platforms, Hudson’s Bay, Home Outfitters, or HBC Europe. We are working rapidly with leading data security investigators to get our customers the information they need, and our investigation is ongoing. We also are coordinating with law enforcement authorities and the payment card companies.

2.    What are you doing about it?

We identified the issue, took steps to contain it, and believe it no longer poses a risk to customers shopping at our stores.

We will offer those impacted free identity protection services, including credit and web monitoring. 

3.    How do I know if my payment card data was affected by this issue?

Once we have more clarity around the facts, we will notify our customers quickly and will offer those impacted free identity protection services, including credit and web monitoring. We encourage our customers to review their account statements and contact their card issuers immediately if they identify activity or transactions they do not recognize. 

4.    Will I be liable for fraudulent charges that may result from this matter?

We want to assure our customers that they will not be liable for fraudulent charges that may result from this matter. We encourage our customers to review their account statements and contact their card issuers immediately if they identify activity or transactions they do not recognize. 

We will offer those impacted free identity protection services, including credit and web monitoring. 

5.    Have Social Security or Social Insurance numbers, driver’s license numbers, or PINs been affected by this issue?

There is no indication based on our investigation that Social Security or Social Insurance numbers, driver’s license numbers, or PINs have been affected by this issue.

6.    What should I do now?

It’s always a good practice for customers to closely monitor their account statements. If you see an unauthorized charge or a charge you do not recognize, you should notify your card issuer immediately.

7.    When will you be able to share more information?

Our investigation is ongoing, and we will do so once we have more clarity around the facts.  To speak with a dedicated call center representative, beginning April 4, 2018, you can call 1-855-270-9187, Monday – Saturday, 8 am – 8 pm CT.  We will provide additional information to our customers through our websites.

 https://www.saksfifthavenue.com/include/aem/aem_static.jsp?page=security-information-notice&site_refer=EML